Refund policy
Return Policy – Shershan Gallery
1. Introduction
At Shershan Gallery, customer satisfaction is our top priority. We stand behind the quality of our fragrances and aim to ensure a smooth and trustworthy shopping experience. If you are not fully satisfied with your purchase, we offer a return and refund policy under specific conditions.
2. Eligibility for Refunds
Refund requests are accepted under the following conditions:
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The product must be unopened, unused, and in its original packaging.
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Refund requests must be submitted within 7–14 days of receiving your order.
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The perfume bottle and packaging must be undamaged and untampered.
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A valid proof of purchase (receipt or order confirmation) is required.
3. Non-Refundable Items
The following items are not eligible for refunds:
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Opened or used perfume bottles.
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Items purchased during sales, promotions, or clearance deals.
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Customized, personalized, or special-edition fragrances.
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Gift cards and sample products.
4. Refund Process
To request a refund:
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Contact us at +923034310969 with your order details.
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Our support team will review your request and issue a return authorization if eligible.
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Ship the product back to us in its original condition (return shipping charges may apply).
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Once we receive and inspect the item, your refund will be processed within 5–10 business days.
5. Refund Method
Refunds will be issued to the original payment method used at checkout.
If the original payment method is unavailable, we may issue store credit.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery along with photos of the item. We will arrange a replacement or refund based on your preference.
7. Contact Information
For return or refund inquiries, reach out to our support team anytime:
📞 +923034310969
